We’re sorry to hear Z Wraps aren’t working out for you. We find most questions or issues are related to one of our FAQ’s, but if yours is not please contact us with your issue and we’ll work to resolve it as quickly as possible. Just send an email to firstname.lastname@example.org and use the subject “Attention Order #[Your Order Number]” and we’ll get back to you in 1-2 business days.
We typically do not accept returns or process refunds due to sanitary concerns and environmental impacts. If an issue with your order causes you to feel that a return or refund is necessary, please contact us as listed above and we will personally review your request on a case by case basis. We can only process a return for purchases made on our website; please contact the merchant directly for Z Wraps purchases made with other retailers.
We urge customers to shop informed online and minimize the detrimental environmental impacts related to the more than 5 Billion pounds of returned merchandise and packaging that hits landfills every year. Please, carefully review product descriptions and be sure of your purchase when submitting your order. If you have allergies, please review item ingredients. When something’s wrong, we’ll make it right; at the same time, we appreciate your collaboration in being as kind to our planet as possible.